Privacy Policy

Welcome to Rafeqi ("we", "our", or "us"). Rafeqi is a comprehensive pet care platform in Saudi Arabia that connects pet lovers with adoption, rescue, fostering, and veterinary services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using Rafeqi, you agree to the collection and use of information in accordance with this policy.

We collect the following types of information to provide and improve our services:

• Account Information: Name, phone number, and email address when you register.
• Profile Information: Profile photo and any details you add to your profile.
• Location Data: General location to help you find nearby veterinary clinics and services.
• Payment Information: Billing details processed securely through our payment provider (Moyasar). We do not store your full card details.
• Pet Information: Details about pets you list for adoption, rescue, or fostering.
• Usage Data: App activity, session data, and feature interactions to improve the app experience.
• Device Information: Device type, operating system, and app version for technical support and crash diagnostics.

We use the information we collect to:

• Create and manage your account.
• Connect you with veterinary service providers and facilitate bookings.
• Process payments and manage your wallet balance.
• Enable pet adoption, rescue, and fostering listings.
• Send booking confirmations, appointment reminders, and service updates.
• Provide in-app chat and video consultation features.
• Improve app performance and fix technical issues.
• Comply with legal obligations and resolve disputes.

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With veterinary clinics or service providers you book through the app, limited to what is necessary to fulfil your request.
• Payment Processors: With Moyasar for secure payment processing.
• Communication Services: With GetStream to enable in-app chat and video consultations.
• Legal Requirements: When required by law or to protect the rights and safety of our users.

We retain your personal data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us at support@rafeqi.com.

Certain data may be retained for a longer period where required by law or for legitimate business purposes such as fraud prevention.

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission using HTTPS/TLS.
• Secure token-based authentication (Laravel Sanctum).
• Sensitive data stored in encrypted secure storage on your device.
• Restricted access to personal data within our team.

No method of transmission over the internet is 100% secure. We strive to protect your data but cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and personal data.
• Withdraw consent for optional data processing at any time.
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at support@rafeqi.com.

Rafeqi is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will remove it.

Our app integrates with the following third-party services, each with their own privacy policies:

• Moyasar — Payment processing
• GetStream — In-app chat and video consultations
• Google Maps — Location and mapping services
• Expo / React Native — App framework (crash reporting)

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Continued use of Rafeqi after changes are posted constitutes your acceptance of the updated policy.

• Email: support@rafeqi.com
• Phone: +966 0558639261
• Working Hours: Sunday – Thursday, 9:00 AM – 5:00 PM (AST)